Frequently Asked Questions about new jili link

Yes. You must be at least 21 years old to create an account on new jili link. Age is verified during the KYC process. Any account found to belong to someone under 21 will be suspended and any remaining balance forfeited. No exceptions.

No. Each person is allowed only one account. Creating multiple accounts violates our Terms and Conditions and will result in all accounts being suspended. If you've lost access to your existing account, contact our support team – do not create a new one.

KYC (Know Your Customer) is an identity verification process. You'll need to submit a valid Philippine government-issued ID such as a national ID, passport, or driver's license. KYC is required before your first withdrawal and helps keep the platform secure for all players.

Contact our 24/7 support team via live chat or by emailing [email protected]. Our team will verify your identity and guide you through the account recovery process. For security reasons, we do not allow password resets without identity verification.

All deposits and transactions on new jili link are in Philippine Peso (PHP / ₱). There are no currency conversion fees. This makes it straightforward for players all over the Philippines – from Davao to Manila to Cebu.

new jili link supports PHP deposits via Philippine bank transfer and local e-wallets. Credit cards and cryptocurrency are not accepted deposit methods on this platform.

Most deposits are credited to your account quickly after the transfer is confirmed. Processing times can vary depending on your payment method and bank. If your deposit hasn't reflected after a reasonable time, contact our support team with your transaction reference number.

Minimum deposit amounts are defined per payment method and can be found in your account's cashier section after logging in. Contact our support team for the most up-to-date deposit minimums for each available method.

Log in to your account and go to the withdrawal section in your cashier. Choose your preferred withdrawal method, enter the amount in PHP, and confirm the request. Ensure your KYC verification is completed before your first withdrawal – this is required for all players.

Withdrawal processing times vary depending on the method and whether KYC verification is complete. Bank transfers may take longer than e-wallet withdrawals. Our support team can give you an accurate timeframe based on your specific situation.

Common reasons for a rejected withdrawal include incomplete KYC verification, unmet wagering requirements on certain bonus funds, account information mismatches, or suspected security concerns. Contact our support team for a specific explanation and next steps.

new jili link offers a wide range of games including Jili slots, live baccarat, live roulette, live dealer poker, eBingo, and sports betting. For sports, you can bet on basketball (PBA and NBA), boxing, volleyball, football, esports, and many international events. Visit the Game Lobby to see what's available.

No. new jili link does not and cannot guarantee winnings on any game or bet. All casino games involve random outcomes and financial risk. Sports betting depends on the result of live events. Anyone who tells you otherwise is not being truthful. Please only play with money you are comfortable losing.

Demo or free-play availability depends on the specific game and provider. Some Jili slots on the platform may offer a free-play mode. Check individual game pages on the Slot Games or Game Lobby sections for availability.

Yes. The new jili link app is available for download and works on Android and iOS devices. You can also access the full platform directly from your mobile browser without needing to install anything. Visit the App page or the Download page for more details.

Yes. Your PHP balance, game history, VIP progress, and account settings are all synced across devices. You can start a session on your desktop at home in Quezon City and continue it on your phone later without any issues.

First, make sure your device meets the minimum system requirements and that you have enough storage space. If the issue persists, try clearing your device cache, uninstalling and re-downloading the app from the official Download page. If problems continue, contact our support team with your device model and OS version.

new jili link uses SSL encryption to protect all data in transit. OTP (one-time password) verification is required when logging in from a new device. KYC verification ensures only the real account owner can withdraw funds. We also monitor accounts for unusual activity.

Contact our support team immediately via live chat or at [email protected]. We will investigate the activity, temporarily secure your account if needed, and guide you through next steps including a password reset and re-verification. Do not delay if you suspect unauthorized access.

No. new jili link will never ask for your password via chat, email, SMS, or any other channel. If you receive a message asking for your password or OTP claiming to be from us, do not respond and report it to our support team immediately. It is a scam attempt.

new jili link provides deposit limits, session time limits, cool-off periods, and self-exclusion. All tools are free to use and available from your account settings. For a full overview, visit our Responsible Gaming page.

Contact our support team to initiate a self-exclusion request. Your account will be restricted for the period you choose, during which you won't be able to deposit, play, or receive promotional messages. Your existing PHP balance remains safe and can be withdrawn after the exclusion period ends.

If gaming is affecting your finances, relationships, or mental health, please use our self-exclusion tool and consider speaking with a trusted person or a professional counselor. Our 24/7 support team can help you activate any responsible gaming tools available. You can also find more guidance on our Responsible Gaming page.